Shipping & Returns

Payment

We accept payments with the following cards and providers:

  • CreditCard
  • PayPal
  • Ideal
  • Bancontact
  • Apple Pay

Additional questions regarding payments are answered on our FAQ page.

Shipping

We ship from Amsterdam, the Netherlands to most parts of the world.

After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9AM (Amsterdam time) will not be shipped out until the next business day. 

We include tracking details with every shipment.

Delivery Rates & Time

 

Standard Shipping

Free Shipping

Expected Delivery

The Netherlands

 €6,50 €200,- and up ± 2 business days

Belgium & Germany

 €10,- €200,- and up ± 5 business days

Europe

 €15,- €300,- and up ± 10 business days

Rest of the World

 €20,- €300,- and up ± 15 business days

Where is my order?

Amsterdam | Studio pick-up

Do you want to try anything on or pick-up your order and happen to be in Amsterdam? You are always welcome to visit our studio in the city centre, at ‘de Wallen’. Please make your appointment via the contact form.
Due to the one-of-a-kind character of many of our products, it is advised to buy the product in advance to ‘reserve’ your item. Select ‘Studio pick-up’ from the shipment options, this way you don’t have to pay for shipping. In case the item doesn’t live up to your expectations, we will reimburse the full payment.

Returns

Europe

NEW PRODUCTS | Any brand new product can be returned within 14 days after delivery (*excluding sales).
REFUND | We offer a full refund for your purchase. Original shipping charges are non-refundable.
SHIPPING | The customer is responsible for return shipping and costs. We do not refund return shipping costs or lost packages.
CONDITIONS | We accept returns that meet the following conditions. Items that are:

  • ŸŸcomplete, and unworn or unused
  • in the original packaging
  • with the original labels or tags attached

When trying on, please be mindful not to stretch or mark clothes. Gachot reserves the right to deny orders that do not meet these conditions.

RETURN PROCESS:

  1. Please contact us to register your return. We will provide you with advice with regard to the best return services.
  2. Return to the address provided. Please make sure the package is pre-paid and includes tracking details. Using in the original delivery package is a great way to help us process your return faster and reuse the packaging while doing so.
  3. You will receive an e-mail as soon as we have processed your return. This takes up to a maximum of 5 business days.
  4. After the processing of your return, we will refund the purchase price within 2 business days to the account with which you made the initial payment.

Did you pay with a gift voucher? After processing your return we will add the credit back to your account.

The rest of the world

Unfortunately we cannot take returns for international orders that are subject to customs fees or duties. If you have any complaints or comments, please contact us and we will look into an appropriate solution.

*SALE

All items purchased from the sale section are final. Sale items will not be accepted for return, exchange or credit note.

I received a damaged/wrong item.

For all other questions, please refer to the FAQ.